At Durga Films Production, we strive to ensure that you are completely satisfied with your purchase. However, we understand that there may be circumstances where you need to request a refund. This refund policy outlines the circumstances in which we offer refunds and the process for requesting a refund.
Circumstances for Refunds
- We offer refunds in the following circumstances:
- If you are not satisfied with the quality of the product you have purchased from us
- If the product you have received is damaged or defective
- If there has been an error on our part with your order
- If you have accidentally placed a duplicate order
- Process for Requesting a Refund
To request a refund, please contact us at firstname.lastname@example.org with your order number, the reason for your request, and any supporting documentation or evidence.
We will review your request and notify you of the status of your refund as soon as possible. If your request is approved, we will initiate a refund to your original method of payment. Refunds may take up to 5-10 business days to appear in your account, depending on your bank or credit card company’s processing times.
Please note that we do not offer refunds in the following circumstances:
If you have changed your mind about your purchase
If you have downloaded or accessed digital content
If you have used or consumed any part of a physical product
If the product was purchased from a third-party retailer
If you have any questions or concerns about our refund policy or your specific order, please contact us at email@example.com. We are committed to resolving any issues you may have in a timely and satisfactory manner.